Privacy Policy

1. Introduction

Welcome to Sphere'X ("we," "our," or "us"). Sphere'X operates a verified home services and professional marketplace connecting consumers with trusted, skilled specialists across India. This Privacy Policy details how we handle your personal data when you visit our website (spherexworld.com), use our Android/iOS mobile applications, or engage our customer services.

2. Information We Collect

We collect information that is strictly necessary to deliver reliable doorstep services:

• Personal Identification: Name, mobile phone number, email address, and service delivery address.
• Booking Details: Specific service requested, preferred date and time, special instructions, and transaction history.
• Device and Location Data: Approximate geolocation (with your permission) to assign nearby verified experts and optimize arrival times.
• Communications: Call logs, callback requests, and chat logs with our support desk or assigned professionals for quality and safety.

3. How We Use Your Information

Your information is used solely to provide and elevate your Sphere'X experience:

• Connecting you with trained, background-checked service partners for home repairs, cleaning, grooming, and maintenance.
• Confirming appointments, sending real-time technician arrival updates, and handling invoice generation.
• Providing immediate customer support and resolving any on-site service issues.
• Maintaining trust, preventing fraud, and ensuring safety for both customers and service specialists.

4. Information Sharing & Disclosure

We strictly protect your privacy. We do not sell, rent, or trade your personal information to third-party marketers. We share your service address and contact number only with the verified professional assigned to fulfill your specific booking. When required by Indian law or competent authorities, disclosures are made in full compliance with legal statutes.

5. Data Security

Sphere'X uses industry-standard SSL/TLS encryption, secure cloud infrastructure, and access controls to protect your data. All service partners undergo KYC verification to ensure a secure ecosystem for your home.

6. Your Rights

You have the right to access, update, or request the deletion of your account and personal data at any time. Simply contact us via email at support@spherexworld.com or call our support line.

7. Contact Us