Privacy Policy

Effective date: September 14, 2025

At SPHERE'X, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.spherexworld.com, use our mobile application (the "Spherex"), or interact with our services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site or Services after the date such revised Privacy Policy is posted.

1. Collection of Your Information

Personal Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, address, email address, phone number, and payment information, that you voluntarily give to us when you register with the Services, book a service, or contact us.
• Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and pages viewed.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you book or purchase services through the App. We store only the last 4 digits of your credit card number, card brand, and expiration date.
• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access our App.
• Location Data: When you use our Services, we may collect and process information about your actual location. This helps us provide features such as booking vendors near your location.

Information from Third Parties

We may also obtain information about you from third parties, such as social media platforms or payment processors, to enhance our Services.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

• Create and manage your account.
• Process and fulfill your bookings and payments.
• Match you with suitable vendors based on location, ratings, and preferences.
• Send you marketing and promotional communications.
• Respond to your inquiries and provide customer support.
• Improve our Services and analyze usage trends.
• Prevent fraud and ensure security.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to comply with the law, or in response to a subpoena, search warrant, or other legal request.
• Vendors and Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processors or analytics providers.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Tracking Technologies

We use cookies, web beacons, and similar technologies to track activity on our Services and store certain information. You can manage your cookie preferences through your browser settings.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Options for Non-Disclosure or Withdrawal

You may at any time review or update personally identifiable information that we hold about you. To request that we remove your personal information from our contact database, please email us at privacy@spherexworld.com.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

SPHERE'X
Email: support@spherexworld.com
Address: Station Road, 6 Vidhan Sabha Marg, Burlington, Lucknow-226001, India